Your Transportation and Logistics Company Needs Hosted PBX
In the transportation and logistics (T&L) industry, your voice solution is mission critical to business success. It's the lifeline that keeps your internal employees and external clients connected, no matter where in the world they are, or where they might need to go.
Is your solution lifting you up or weighing you down?
If you’re struggling with a subpar voice solution, it’s time to consider your options. Switching to hosted PBX can offer numerous advantages that are especially beneficial, maybe even essential, to your T&L business.
Who your provider is matters. In this post, we focus on four important benefits LightBound's Hosted PBX offers your T&L business that other providers can't or won't offer.
Hosted PBX is a cloud-based phone system where a third-party provider maintains your voice hardware at an offsite data center. Calls are connected through an Internet connection, and this solution is often a replacement for on-premise voice solutions.
Benefits of a hosted PBX voice solution over on-premise solutions:
- You don't need extra hardware
- Significant cost savings
- Increased productivity and efficiency
- Less to manage
- Streamlined communications
- Ease of scaling, migrating, and upgrading
- Cost-effective redundancy options
4 Unique Benefits of LightBound's Hosted PBX for Your T&L Business
In the T&L industry, uptime is essential, especially when you are coordinating an urgent product delivery or transporting a patient that needs immediate medical attention. Without a solid internet connection, your hosted PBX solution could lead to dropped or abandoned calls, meaning a ruined customer experience, disrupted communications, and ultimately a hit to your bottom line.
Standing out from other providers, LightBound can ensure excellent uptime because we are a CLEC, Managed Carrier Provider, and an ISP (with 10 disparate providers). If a connection is lost, LightBound automatically and seamlessly routes your packets to one of many other carriers, minimizing downtime and lost revenue for your business.
2. Centralized Location and Resources
Management and organization are nothing short of complicated when your business has distribution centers all across the country. Not to mention all of the hardware you have to tend to, or the overwhelming task you'll face when business booms and you need to upgrade your voice solution.
LightBound's Hosted PBX offers a single command and control point, centralizing data reporting and streamlining communications by serving as a hub. Information is able to be sent and received with increased accuracy because all of the data comes back to one place. Little-to-no hardware is needed, and scaling, migrating, or upgrading your solution is a breeze.
3. Flexibly Transfer Calls Across Area Codes
Your T&L business has offices and employees spread across multiple locations while your extensions are currently assigned to physical telephones. This means employees must be by their designated phones to receive transferred calls, which is an inflexible solution in a fluid industry.
LightBound's Hosted PBX offers a better solution, where extension numbers are assigned to people rather than phones, and it's up to you to decide which phones will be used for call routing. Calls are automatically routed to the right person at the right time. This can be to any phone or type of phone (including cell phones) no matter the location, which is ideal for employees on-the-move.
LightBound’s call routing algorithms include "longest idle," "round-robin," "first available," and more. If flexibility, reducing queue times, and eliminating wait times is your goal, then you’ve found the solution.
4. Lightning Speed
Your voice solution is a crucial component in your T&L business' efficiency, including the ability to quickly book and log information and requests. This means you need to be able to connect to the internet quickly with control over your call quality and signal.
Most hosted PBX providers aren't also internet providers, so they can't be hands-on when it comes to ensuring a fast connection—they'd have to coordinate with your internet provider. Since LightBound is also an ISP, you get lightning fast internet speed at 10 Gbps to each carrier. This is the fastest available internet speed in the local Indiana market.
Choosing LightBound's Hosted PBX for Your T&L Business
If you have an on-premise solution, it's only a matter of time before your solution fails to keep in sync with the needs of your business. Let LightBound solve your voice solution troubles and provide you with the superior hosted PBX benefits that your business needs.
With excellent uptime, a centralized data and resources hub, flexible call routing, and lighting speed for efficiency, there's much to be gained. Ready to learn more or find out if hosted PBX is right for your business? Sign up today for a FREE one-hour tech assessment to help you determine the best voice solution for your business.